Production review required
This prototype summarizes published support information. Final warranty terms, business identity, address, jurisdiction and remedies must be approved before launch.
One-year limited warranty
ColaBox hardware is covered for one year from the original retail purchase date against defects in materials and workmanship under normal, intended use. Coverage applies to products purchased from ColaBox or an authorized seller and may require proof of purchase.
What is covered
- Manufacturing defects present during the warranty period.
- Hardware failure occurring under normal use and in accordance with product instructions.
- At ColaBox’s option, troubleshooting, repair, replacement or another remedy permitted by applicable law.
What is not covered
- Accidental, physical, cosmetic or liquid damage.
- Misuse, neglect, improper installation, unauthorized modification or repair.
- Damage from external equipment, incompatible power supplies, network services or normal wear.
- Products obtained from unauthorized third-party sellers where authenticity cannot be verified.
Start a claim
- Email agent@colabox-official.com with your order number and a description of the issue.
- Include clear photos or video if requested and complete the troubleshooting steps supplied by support.
- Wait for return authorization and shipping instructions before sending hardware.
Do not send a product without authorization. This warranty gives you specific rights; you may also have rights that vary by location.