Eligible refunds
An approved refund is issued after an eligible return is received and inspected. The returned device should meet the requirements in the Returns Policy, including the 60-day window, undamaged condition, original packaging and included accessories.
Timing and payment method
After the return is received and approved, ColaBox generally processes the refund within 3–5 business days to the original payment method. Your bank or card issuer may need additional time to post the credit. Shipping, customs, currency conversion or other third-party charges may be non-refundable unless required by law or caused by our error.
Cancellations and adjustments
Contact support immediately if you need to cancel or change an order. Once fulfillment begins or the carrier accepts a package, cancellation may no longer be possible and the standard return process will apply.
If your order arrives damaged, incomplete or incorrect, report it promptly with your order number and photos so support can determine the right replacement, return or refund option.
Missing refunds
- Check the original payment account and allow the issuer’s posting period.
- Confirm with your bank or card provider whether a pending credit exists.
- If the expected period has passed, email agent@colabox-official.com with your order and return details.